“We collect personal information when you submit forms on our website, contact us by phone or email, sign up for SMS notifications, or interact with our site through cookies and similar technologies.”
What Personal Information We Collect Example:
“The personal information we collect may include your name, phone number, email address, mailing address, IP address, and communication preferences.”
How We Use Your Personal Information Example:
“We use your information to provide services, respond to inquiries, schedule appointments, send service updates, and improve our customer experience.”
How and Why We Share Data Example:
“We may share information with trusted service providers who assist us in operating our business. We do not sell personal information to third parties.”
SMS Consent (Mandatory Statement) Example:
“Your phone number and SMS consent will never be shared or sold to third parties or affiliates for marketing purposes.”
2. Dedicated SMS Terms & Conditions Page
Separate SMS Terms & Conditions page outlining our texting practices. This page must include:
Types of messages: appointment reminders, service updates, billing notifications
Message frequency: “Message frequency may vary (up to X per week)”
Fees disclosure: “Message and data rates may apply”
Opt-in methods: online forms, verbal consent, paper forms
Opt-out instructions: “Reply STOP to unsubscribe”
Help instructions: “Reply HELP or contact us directly”
Standard disclosure: Your phone number and SMS consent will never be shared or sold to third parties or affiliates for marketing purposes.
3. Mandatory SMS Compliance Implementation
There must include an optional, unchecked SMS consent checkbox using the exact language below: